For Diamonds & Jewelry, since most items are custom and made to order we do not accept returns. For sizes please make sure you know your size and order correctly. You can visit a department store if you don't know your size.
For Art, Sculptures, Collectables and Diamonds you may return items within 3 days of delivery for a refund less a 25% restocking charge. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect item only). If the item was correct, you the buyer agree to pay the send and return shipping cost. Products must be received in the same condition as shipped. Save all shipping cartons and packing materials. All art, sculptures, collectables and diamonds are sold as described.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. For jewelry we have a small shipping charge for each item.
Please also note that the shipping rates for many items we sell are size and weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.